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Student Advice in Higher Education 2024

Thursday 16th May 2024
9:30am - 3:40pm
Virtual Conference

The Student Advice in Higher Education Conference 2024 will explore the latest solutions in delivering high impact advice, support and guidance services that meet the evolving needs of students.

Participants will explore how high-quality student advice can advance student success, the next steps in tackling barriers to engagement and what the future of a successful embedded service looks like.

The Conference will also offer implementation-led deep-dives on key challenges facing student advisors including on financial guidance, supporting international students adjusting to life in the UK and managing conversations on non-continuation.

Objectives

  • Gain solutions on joining up support and advice services with a student success agenda

  • Examine how to overcome low engagement and reach students not asking for help

  • Assess the next steps in delivering an institution-wide, customer service approach to student advice

  • Discover how to improve your advice provision and enhance the quality of student outcomes across all touchpoints



Headline Speakers

Vivi Freidgut
Founder and CEO
Blackbullion

Dr Tiffany Chiu
Principal Teaching Fellow in Educational Development
Imperial College London

Heather Knight
Head of Advice and Training
UKCISA

Bethan Ovens
Head of Student Advice and Engagement Management Team
LSE


Agenda


9:30 am

Chair’s Welcome Address

 

Kirsty MacInnes
Head of Student Enquiries, Advice & Events
Glasgow Caledonian University (CONFIRMED)


9:40 am

Embedding High Quality Student Support into a Student Success Roadmap - The Life Design Concept at the University of Birmingham

 

Utilising the design thinking principles of Stanford University’s Life Design Lab to empower students to actively craft their futures and their success measures. This session will explore:

  • Success for whom – institutional KPIs Vs. students’ personal lives

  • Questioning traditional approaches that prescribe formulas and measures for success

  • Encouraging students to explore their passions, idealise their desired outcomes, and strategize actionable plans to achieve them

  • Formulating a more personalised and holistic approach to student advice

  • Moving beyond narrowly defined metrics to encompass well-being, purpose, and fulfilment

  • Equipping students with the skills and agency to navigate their academic journeys and transition beyond university life

 

Dr Sammy Li
Executive Member, AMOSSHE
Assistant Director of Student Affairs (Postgraduate and Equality, Diversity, and Inclusion), University of Birmingham (CONFIRMED)


10:00 am

Why Students in Need are Not Asking for Help and What We Can Do About It

 
  • The barriers facing non-traditional students when navigating student services

  • Why students are not asking for help or accessing support when they need it

  • Why students are avoiding support services for a ‘fear of the unknown’

  • How to rethink delivery with a shift to embedded support and removing the onus on students to ask for help

  • Challenging perceptions on the ‘ideal, independent’ student and normalising support and consultative working

 

Dr Tiffany Chiu
Principal Teaching Fellow in Educational Development
Imperial College London (CONFIRMED)


10:40 am

Break


11:40 am

Workshop: Stepping Up Your Financial Advice and Support Services

 
  • What are the big trends on students seeking financial support?

  • How are universities providing advice and support?

  • How can guidance be enhanced to respond to evolving financial risks facing students?

 

Vivi Freidgut
Founder and CEO
Blackbullion (CONFIRMED)


12:40 pm

Break


1:20 pm

Adjusting to Life in the UK: Considering Impactful Support and Advice for International Students

  • What advice do international students need and how is demand evolving?

  • How UKCISA informs and complements institutional support services for international students

  • Overcoming key challenges on immigration through advocacy

  • Understanding ethics and best practice in offering advice and support to international students

 

Heather Knight
Head of Advice and Training
UKCISA (CONFIRMED)


2:00 pm

Panel Discussion: Reimagining Advice, Guidance and Support Provision

  • What does an embedded advice and support service look like?

  • Changing student perceptions on asking for help and seeking advice

  • Harnessing the student voice to redesign provision and offer support that reflects usage

  • Building a truly integrated support and advice system in which all touchpoints interact with each other

  • The next steps in advancing learning analytics and reporting to develop a cohesive view of the student lifecyle

  • How can we more effective and ambitious in challenging low engagement and reaching students most at risk?

 

Bethan Ovens
Head of Student Advice and Engagement Management Team
LSE (CONFIRMED)

 

Rebecca Hughes
Student Advice and Guidance Officer
Wrexham Glyndŵr University (CONFIRMED)

 

Kaye Howells
Director of the Student Legal Advice Centre
University of Derby (CONFIRMED)


Break and Networking

2:40 pm


3:00 pm

Leeds Conservatoire – A Small Institution that’s Big on Support

 
  • An introduction to Leeds Conservatoire and its specific students’ needs

  • A culture change in students’ needs and how we adapted to this with a multidisciplinary approach

  • What sets us apart: integrated approach, A&P support, Occupational Therapy as an addition to traditional support services

  • What is OT and how do we use it within HE – a success story  

  • Where we’re heading – a look into the future

 

Daniela Bonitz
Health and Wellbeing Manager
Leeds Conservatoire (CONFIRMED)

 

Clare Copley
Senior Occupational Therapist
Leeds Conservatoire (CONFIRMED)


3:40 pm

Conference Close

* Programme subject to change


 

Audience

Those in attendance will include:

  • Heads of Student Advice and Support

  • Heads of Student Success

  • Head of Faculty

  • Student Support & Engagement Managers

  • Student Advisors

  • Financial Support Advisors

  • International Student Advisors

  • Directors of Student Services

  • Directors of Student Experience

  • Directors of Teaching and Learning

  • Heads of Student Advice

  • Heads of Safeguarding

  • Heads of Student Wellbeing

  • Heads of Student Customer Services


Pricing

Public Sector
£345 + VAT

Attendance to Student Advice 2024

Private Sector
£395 + VAT

Attendance to Student Advice 2024

HE Professional
£395 + VAT

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For group discounts and enquiries about your registration please contact us on enquiries@heprofessional.co.uk


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